Questions

Asked and answered

Everything clients ask before and after a first trade — grouped the way you'd ask it. If it isn't here, the desk answers in chat.
About Us
What Payment Accounts Can You Support?

We support various payment accounts including: 

  • Cash Transfers
  • Manager’s Cheque
  • Local Bank Transfers
  • SWIFT Payments for Businesses
  • SEPA Payments
General FAQs
What Cryptocurrency Can You Accept?

We accept a wide range of cryptocurrencies, including:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether (USDT)
  • And many others

Our platform supports various crypto assets to meet your trading needs.

Buy Crypto (AED to USDT)
Can I book a buy order for the next day?

Yes, after KYC is approved and rate is confirmed you can buy order for next day

Can I buy USDT for USD cash?

No, we accept only AED Cash for new customers.

Can I cancel a crypto purchase once confirmed?

No. Once confirmed, trades are final and non-refundable.

Can I get a live quote on Telegram?

Yes, live quotes are published daily on our Telegram channel @DubaiOTCrates.

Can I pay in cash to buy crypto?

YES, Only cash AED

Can I pay via bank transfer to buy crypto?

No, We don't accept Bank transfer or credit card etc.

Can you accept SWIFT Transfer?

No, Bank transfer can not accept, Only cash acceptred.

Do I need to pre-book before visiting the office?

Yes, That can be only done after successful KYC Onboarding.

Do you allow rate negotiation for bulk buys?

No, Rates can not be negotiated for the new customers.

How soon will I get USDT after paying cash?

It is an OTC Transaction, it is instant.

Is manager’s cheque accepted for buying?

No, We don't accept.

What is the maximum I can buy for the first time?

200,000 AED

Sell Crypto (USDT to AED)
Can I get AED in cash for selling crypto?

Yes, we can Provide AED cash in exchange for USDT or Crypto.

Can I sell ERC20 or BTC/ETH?

Yes, at additional cost of 0.2%

Can I sell crypto on behalf of someone else?

No, We strictly don't allow any third party transactions. Ask the seller to contact us for their requirement.

Can I sell if I’m not in Dubai?

No. You must be physically present in Dubai and complete KYC with Emirates ID.

Can you deposit AED into someone else’s account?

No. We only deposit into the verified user's own account.

Do I get a receipt for the transaction?

No, we can not provide any receipt for OTC Transactions.

Do I need to share my wallet before selling?

Yes. We require your wallet address before the trade is confirmed.

Do I need to visit in person to sell?

Yes, You may visit personally after successful onboarding.

Do you offer manager’s cheque for USDT?

Yes, we can Provide managers cheque at additional cost.

Do you provide AED bank deposit ?

Yes, we can do cash deposit into your account or Bank transfer to your account.

How long does it take to receive AED after selling?

It is an OTC Transaction, it is instant.

What is the maximum amount I can sell for 1st trade?

Max.200,000 AED Equivalent.

Manager’s Cheque
Can I modify cheque value after confirmation?

No. If any detail changes, a fresh request must be submitted.

Can I use it to buy a car?

Yes, you can certainly.

Can businesses request a cheque?

Yes

Do you deliver the cheque?

Yes, we can deliver cheque against 100% advance payment.

Do you offer manager’s cheque service?

Yes, we do offer managers cheque against cash or USDT

Do you refund if I cancel the cheque?

we require 2% advance at the time of confirmation for managers cheque, which is non-refundable in case you choose to cancel the managers cheque already issued.

How long does it take to issue the cheque?

it takes 1 working day in most cases, for smaller amount it may take upto 3 working days.

Is cheque payment refundable if trade cancelled?

No. Once confirmed, manager’s cheque fees are non-refundable.

Is it accepted for property purchases?

Yes, it is accepted for all kinds of property purchases.

What documents are required?

We need full name as per bank records,Trade licence if business, or Emirates ID or passport copy if individual.

What is the fee for manager’s cheque?

0.8% fees for issuing managers cheque.

What is the minimum cheque value?

Min. cheque we can issue is 200,000 AED

Payment Methods & Limits
Are there fees for using ERC20 or other chains?

yes, for stable coin on other network, 0.2% additional fees applicable.

Are third-party bank accounts accepted?

yes, we can transfer to third party accounts including real estate developers account.

Can I split payment (part cash, part cheque)?

No. We do not allow split modes of payment.

Do you accept PayPal or remittance services?

No

Do you accept card-to-cash services?

No. We do not accept any third-party or indirect cash services.

Do you accept credit or debit cards?

No, we do not accept credit cards.

Is cash deposit allowed?

We don't accept cash deposit, only cash accepted.

What are your supported banks?

We can make payment in any UAE Local banks.

What is your daily limit for cash trades?

For new customers, Max. is 200,000 aed

What payment modes do you accept?

For Buying crypto, we only accept CASH AED, For seling crypto, we can provide Cash AED,Bank transfer,Managers cheque,Cash deposit etc.

IndiaOTC Redirection (INR Clients)
Can I buy crypto in India using IndiaOTC?

Yes, You can.

Can I get INR for USDT in India?

Yes, Please contact @indiacrypto for more details.

Can I trade INR if I’m a UAE resident?

No, That service is solely for Indian resdients.

Can I trade INR on DubaiOTC?

No, we have recently shifted all INR related services to dedicated platform.

Do I need KYC again on IndiaOTC?

Yes, need KYC for that.

Do you support INR to USDT conversion?

For all trades for INR (Indian Rupees) Please contact t.me/indiacrypto , for rates, channel t.me/indiacrypto_rates

Is IndiaOTC a different company?

Yes, it is a different company solely handles inr Trades.

What are the supported payment modes in IndiaOTC?

Bank transfer at the moment for new customer, You may check with @indiacrypto for more details or visit their website.

What is the Telegram handle for IndiaOTC?

@indiacrypto

Where should Indian clients go?

For all trades for INR (Indian Rupees) Please contact t.me/indiacrypto , for rates, channel t.me/indiacrypto_rates

Telegram/Support & Contact Flow
Can I call someone directly?

No, we can assist on telegram.

Can I send documents on Telegram?

No, we reuqire onbaording via link to our werbsite.

Can I talk to a human for every trade?

yes, To better assist you, mention your email if you have already submitted your requirement.

Do you have a Telegram channel for updates?

@dubaiotcrates

Do you provide WhatsApp support?

No, only telegram support.

Do you provide real-time rate updates?

Yes, we provide live rates on telegram channel updated daily.

How long do you take to reply?

we usually respond within minutes.

Is there a live chat on your website?

Yes, It is available, scross website

What is your Telegram support handle?

@dubaiotc

Can I complete Onboarding in your office?

No, onboarding must be completed prior to scheduling your appointmen.

Repeat Clients & Volume Traders
Are higher limits allowed for regular users?

Yes, Allowed. will be discussed after your first trade.

Can I pre-book multiple trades?

Yes, we can.

Can I refer friends and get benefits?

Yess,we can agree upon.

Do repeat clients need to do KYC again?

No need.

Do you allow multiple wallets for one user?

Yes, we are flexible on this.

Do you have premium support for repeat clients?

Yes, direct access to our telegram and whatsapp is available for repeat clients.

Do you offer better rates for volume traders?

Yes, Possible. will be discussed to case to case basis.

Is recurring trade supported?

Yes

When do I get paid?

Commissions are calculated monthly and paid in USDT or AED (as per your preference).

Bank Transfers & Cash Deposits
Can I get cash deposited in my bank?

Yes, we can deposit into your bank account for ENBD,RAK,ADCB,DUBAI ISLAMIC, HSBC,FAB etc , limits depends on your account limits for cash deposit per day.

Can you send from corporate account?

Yes, we can transfer from Business acocunts.

Do you support UAE bank transfers?

Yes, but only while selling crypto. We don't accept it while buying crypto.

How long do transfers take?

It genarally takes around 6 hour to make bank transfers as we have to add beneficiery,which is not instant in most banks.

Is SWIFT or SEPA supported?

No, not supported.

Is cash deposit same day?

Yes, same day.

Is there a fee for bank transfers?

Yes, for bank transfer, additional 0.6% fees are applicable.

What banks are supported for deposit?

ENBD,ADCB,RAK,HSBC,DUBAI ISLAMIC,MASHREQ,FAB

What happens if my bank rejects a deposit?

This is highly unlikely as we have neved had such an issue before.

Rates, Chains & Fee Breakdown
Are commissions different for coins like ETH/BTC?

Yes, for other coins, additional 0.5% fees are applicable.

Are fees negotiable?

not negotible for new customers

Are rates updated daily?

Yes, rates are updated on daily basis,.

Are there network fees included?

netwrok fees are paid by sender.

Do you charge extra for ERC20?

0.2% additional

How long is a quoted rate valid?

quotes are valid for 1 day if not explicitly agreed upon.

Is there a fixed fee for each trade?

no, there is no fixed fees

What is the rate for USDC?

0.3% additional

What is your rate for TRC20?

same as @dubaiotcrates

Where are your rates published?

@dubaiotcrates

Still unanswered?

The desk replies in chat — usually within minutes during desk hours.